Privacy Policy

This Privacy Policy describes how Yıldız Oto Bakım ("we", "us", or "our") collects, uses, and protects the personal information of users ("you" or "your") who visit or use our site or online platform.

We are committed to protecting your privacy in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) and relevant Turkish data protection legislation.

1. Information We Collect

We may collect and process various types of personal information, including:

Information you provide directly to us:

• Contact details such as your name, phone number, and email address when you contact us, make inquiries, or book our automotive services.
• Vehicle details such as make, model, year, license plate number, and service history or requirements when you request or book our services like exterior car wash, interior cleaning, detailing, paint correction, ceramic coating, waxing, engine bay cleaning, tire and rim cleaning, upholstery shampooing, headlight restoration, or paint protection film installation.
• Any other information you choose to provide to us during communications or service requests.

Information we collect automatically:

• Technical information when you visit our site, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Information about your visit, including the pages you view, links you click, and how you navigate our site.

2. How We Use Your Information

We use your personal information for the following purposes based on lawful grounds:

• To provide and manage our services: To process your bookings, provide the specific automotive services you request, communicate with you about your appointments, and manage your service history. This is necessary for the performance of a contract with you.
• To communicate with you: To respond to your inquiries, send you service updates, confirmations, or information related to your appointments. This is based on the performance of a contract or our legitimate interests in responding to communications.
• To improve our services and our site: To understand how our services are used, analyze trends, and enhance user experience on our online platform. This is based on our legitimate interests in improving our business and services.
• For marketing purposes: With your explicit consent, we may send you promotional communications about our services, special offers, or news we think might interest you. You have the right to withdraw this consent at any time.
• For legal and compliance purposes: To comply with legal obligations, resolve disputes, and enforce our agreements. This is necessary to comply with a legal obligation or based on our legitimate interests in protecting our business and legal rights.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract: When processing is necessary for the performance of a contract to which you are a party (e.g., providing car wash or detailing services you booked).
• Compliance with a legal obligation: When processing is necessary for compliance with a legal obligation we are subject to (e.g., keeping records for tax purposes).
• Legitimate interests: When processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud).
• Consent: When you have given consent to the processing of your personal data for one or more specific purposes (e.g., for receiving marketing communications).

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The exact retention period depends on the type of data and the purpose of processing.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party service providers who perform services on our behalf, such as IT service providers, payment processors (if applicable for online payments), or appointment scheduling platforms. These providers are contractually obligated to protect your information and only use it for the purposes for which it was disclosed.
• Legal and Regulatory Authorities: When required by law or legal process, or to protect our rights or the safety of others.

6. Your Data Protection Rights

Under GDPR and other applicable laws, you have certain rights regarding your personal data. These rights may include:

• The right to access: Request a copy of the personal information we hold about you.
• The right to rectification: Request correction of inaccurate or incomplete personal information we hold about you.
• The right to erasure: Request the deletion of your personal information under certain conditions.
• The right to restrict processing: Request that we limit the way we use your personal information under certain conditions.
• The right to object to processing: Object to our processing of your personal information under certain conditions.
• The right to data portability: Request a copy of your personal information in a structured, commonly used, machine-readable format and have it transmitted to another controller.
• The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the physical address provided below. We may require you to provide proof of identity before responding to your request.

You also have the right to lodge a complaint with the relevant data protection supervisory authority.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Similar Technologies

Our site may use cookies and similar technologies to enhance your browsing experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy (if applicable) for more details.

9. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our site.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Yıldız Oto Bakım
42 Lale Sokak, Kat 1, Istanbul, Istanbul, 34349, Turkey